Hardwiring Hospitality into Healthcare: Unleashing the Power of Connections

When:  Jan 26, 2026 from 01:00 PM to 02:00 PM (ET)

Monday, January 26, 2026, 1:00 PM - 2:00 PM ET | 12:00 PM - 1:00 PM CT

Session Description: Unleashing the Power of Connections sets the tone for our entire leadership series by making trust tangible from the very first session. This immersive kickoff invites caregivers in radiology to experience the same care, respect, and presence they are expected to deliver every day—while also confronting an important realization: healthcare has long excelled at caring for the body, yet often misses the human connection that makes care truly healing. This session surfaces that blind spot and reframes the work, reminding leaders that the way we treat each other must mirror the way we treat our patients. When trust is strong internally, it shows up naturally, consistently, and authentically in the care delivered externally.

Participants are introduced to the Human + Business + Human® framework—a practical approach for restoring balance between clinical excellence and human connection in everyday interactions, routines, and protocols. Leaders learn how to transform meetings into moments that strengthen belonging, build psychological safety, and reinforce that people—not just tasks, throughput, or metrics—matter. These intentional shifts in rhythm send a clear and lasting message: connection is not extra work; it is the work.

The session also equips leaders with simple, actionable tools to build trust quickly and authentically. An Emotional Pulse Check helps leaders understand how their teams are truly doing before shifting focus to results, creating space for empathy, honesty, and safety. Ask · Remember · Do® replaces transactional exchanges with meaningful follow-through that builds credibility and loyalty over time. The Employee “About Me” Survey accelerates connection across roles and departments, helping both new hires and seasoned team members feel genuinely known and valued from the very start.

Learning Objectives:

  1. Apply connection-first leadership behaviors to build internal trust that visibly improves employee engagement and patient care.
  2. Apply the Human + Business + Human® framework to everyday interactions to balance performance, belonging, and psychological safety.
  3. Use practical trust-building tools to shift interactions from transactional to relational. Participants will practice Emotional Pulse Checks, Ask · Remember · Do®, and the Employee “About Me” Survey to accelerate belonging, deepen follow-through, and build credibility across roles and departments.

Speaker

    • Jake Poore, President & Chief Experience Officer, Integrated Loyalty Systems

This webinar is pending CE credit approval.

AHRA Member: Live attendance and recording are free to members