Education & Events

AHRA's 2026 Virtual Leadership Series:

Hardwiring Hospitality into Healthcare

Program Sponsors:

About

This new AHRA member benefit delivers 12 months of virtual sessions designed to equip medical imaging managers with practical, human-centered tools to build stronger culture, increase engagement, and enhance every patient interaction.

This 12‑month learning series delivers virtual leadership sessions created exclusively for radiology professionals and their staff. Each month introduces a practical tool, story, or framework participants can immediately apply to strengthen culture, boost engagement, and deliver more human‑centered patient care.

Radiology may operate behind the scenes — but its impact is front and center in every patient’s journey. This program bridges technical precision with emotional connection, helping imaging teams transform routine encounters into moments of trust, empathy, and healing.

Throughout the series, participants will learn how to balance employee engagement with patient experience — applying each tool internally first to elevate team culture, then externally to enrich the care experience for every person they serve.

Sessions stream live and are also recorded and available to view later at your convenience.

Register for Module One on Monday, January 26

Hear From the Host: Jake Poore

Learn more about the program directly from Jake Poore and hear how it can help your team strengthen culture and engagement.

12-Month Curriculum Overview

Module One: Unleashing the Power of Connections Register Now!
Monday, January 26

Date: Monday, January 26

Time: 1:00 PM – 2:00 PM ET

Unleashing the Power of Connections sets the tone for the entire leadership series by making trust tangible from the very first session. This immersive kickoff invites caregivers in radiology to experience the same care, respect, and presence they are expected to deliver every day while also confronting an important realization: healthcare has long excelled at caring for the body, yet often misses the human connection that makes care truly healing.

This session surfaces that blind spot and reframes the work, reminding leaders that the way we treat each other must mirror the way we treat our patients. When trust is strong internally, it shows up naturally, consistently, and authentically in the care delivered externally.

Participants are introduced to the Human + Business + Human® framework, a practical approach for restoring balance between clinical excellence and human connection in everyday interactions, routines, and protocols. Leaders learn how to transform meetings into moments that strengthen belonging, build psychological safety, and reinforce that people matter. These intentional shifts in rhythm send a clear and lasting message: connection is not extra work; it is the work.

The session also equips leaders with simple, actionable tools to build trust quickly and authentically. An Emotional Pulse Check helps leaders understand how their teams are truly doing before shifting focus to results, creating space for empathy, honesty, and safety. Ask · Remember · Do® replaces transactional exchanges with meaningful follow through that builds credibility and loyalty over time. The Employee “About Me” Survey accelerates connection across roles and departments, helping both new hires and seasoned team members feel genuinely known and valued from the very start.

Learning Objectives

Apply connection first leadership behaviors to build internal trust that visibly improves employee engagement and patient care.
Apply the Human + Business + Human® framework to everyday interactions to balance performance, belonging, and psychological safety.
Use practical trust building tools to shift interactions from transactional to relational, including Emotional Pulse Checks, Ask · Remember · Do®, and the Employee “About Me” Survey.

Jake Poore

President & Chief Experience Officer, Integrated Loyalty Systems

Jake Poore is an internationally recognized speaker, advisor, and thought leader focused on humanizing healthcare. With more than 40 years of experience and a foundation built during nearly two decades at Disney, he helps organizations use culture, language, and leadership to build trust and loyalty. As President and Chief Experience Officer of Integrated Loyalty Systems, he partners with leading health systems worldwide to strengthen patient experience, employee engagement, and physician alignment by making trust the core operating principle. A longtime faculty member of the American College of Healthcare Executives and author of 99 Lessons Learned from Disney to Improve the Patient Experience, Jake is known for practical insight, storytelling, and creating cultures that caregivers and patients remember.

Listen: Learn More About the Program

Hear directly from industry leaders about the power of culture driven leadership in radiology.

When Team Culture Transforms Patient Care

In this episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark talks with Jake Poore, Lisa Wood, and Sherry Manuel about building intentional team culture to improve patient care and reduce burnout. Listen for strategies to create a workplace where staff feel connected, valued, and empowered to deliver their best care.

Listen to the podcast