Program Sponsors:
Every detail of the imaging environment communicates something to patients. Clutter, worn furnishings, poor signage, and disengaged body language silently erode trust. We call these unintended messages Physical Graffiti because everything speaks.
The good news is that small, intentional touches can communicate the opposite. During a three-hour MRI, a technologist asked what music I wanted to hear. Bob Marley transformed an experience filled with anxiety into one of comfort and calm. In this session, participants will learn how to involved their teams to identify and eliminate physical graffiti and intentionally use positive distractions, such as music, conversation, flowers, artwork, and thoughtful design, to reduce fear, build trust, and create a more compassionate patient experience.
Speaker:
- Jake Poore, President & Chief Experience Officer, Integrated Loyalty Systems
Jake Poore is an internationally recognized speaker, advisor, and thought leader focused on humanizing healthcare. With more than 40 years of experience and a foundation built during nearly two decades at Disney, he helps organizations use culture, language, and leadership to build trust and loyalty. As President and Chief Experience Officer of Integrated Loyalty Systems, he partners with leading health systems worldwide to strengthen patient experience, employee engagement, and physician alignment by making trust the core operating principle. A longtime faculty member of the American College of Healthcare Executives and author of 99 Lessons Learned from Disney to Improve the Patient Experience, Jake is known for practical insight, storytelling, and creating cultures that caregivers and patients remember.
This webinar is pending approval for 1.0 ARRT Category A continuing education credits.
Program Pricing & Access Options
AHRA Members
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Access: Full access to the year‑long program
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CE Credits: All included
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Cost: $0
Non‑Members – Full Program
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Access: Full access to the entire year‑long program
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CE Credits: All included
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Cost: $129
Non‑Members – Individual Sessions
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Access: Purchase sessions one at a time
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CE Credits: Earn CE credit for each session purchased
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Cost: $25 per session
*Become an AHRA member for $215 and enjoy complimentary access to this program — along with the full suite of AHRA member benefits. Join AHRA today!