Program Sponsors:
Silence creates anxiety. Explanation builds trust.
Disney's culture rests on a few simple truths: Good Show versus Bad Show, Onstage versus Backstage, an Intentional Language of Service and the idea that Everything Speaks! Every sign, sound, scent, and human interaction either builds trust or erodes it, and nowhere does this matter more than in imaging, where patients often arrive anxious or afraid. A cluttered hallway or a cold, clinical waiting room sends a message just as loudly as a warm greeting does.
That is why Disney mastered the art of positive distractions: small, intentional touches woven into their people, process, and physical environments, creating ambiance and telling stories, even while you wait. This webinar shows radiology and imaging leaders how to apply those same principles so that every person is not only scanned accurately and diagnosed properly, but leaves feeling seen, heard, and valued.
Speaker:
- Jake Poore, President & Chief Experience Officer, Integrated Loyalty Systems
Jake Poore is an internationally recognized speaker, advisor, and thought leader focused on humanizing healthcare. With more than 40 years of experience and a foundation built during nearly two decades at Disney, he helps organizations use culture, language, and leadership to build trust and loyalty. As President and Chief Experience Officer of Integrated Loyalty Systems, he partners with leading health systems worldwide to strengthen patient experience, employee engagement, and physician alignment by making trust the core operating principle. A longtime faculty member of the American College of Healthcare Executives and author of 99 Lessons Learned from Disney to Improve the Patient Experience, Jake is known for practical insight, storytelling, and creating cultures that caregivers and patients remember.
This webinar is pending approval for 1.0 ARRT Category A continuing education credits.
Program Pricing & Access Options
AHRA Members
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Access: Full access to the year‑long program
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CE Credits: All included
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Cost: $0
Non‑Members – Full Program
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Access: Full access to the entire year‑long program
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CE Credits: All included
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Cost: $129
Non‑Members – Individual Sessions
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Access: Purchase sessions one at a time
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CE Credits: Earn CE credit for each session purchased
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Cost: $25 per session
*Become an AHRA member for $215 and enjoy complimentary access to this program — along with the full suite of AHRA member benefits. Join AHRA today!