Program Sponsors:
You never get a second chance to make a first impression—or a last impression. Every patient, family member, and employee remembers how they were welcomed and how they were sent on their way.
In this session, participants will learn how to intentionally create memorable beginnings and meaningful endings by applying the 7/11 Rule: within the first seven seconds, people form up to eleven impressions. Through body language, eye contact, tone of voice, and intentional words, you'll discover how warm welcomes build trust, fond farewells create lasting loyalty, and every interaction becomes an opportunity to leave people feeling seen, valued, and cared for.
Speaker:
- Jake Poore, President & Chief Experience Officer, Integrated Loyalty Systems
Jake Poore is an internationally recognized speaker, advisor, and thought leader focused on humanizing healthcare. With more than 40 years of experience and a foundation built during nearly two decades at Disney, he helps organizations use culture, language, and leadership to build trust and loyalty. As President and Chief Experience Officer of Integrated Loyalty Systems, he partners with leading health systems worldwide to strengthen patient experience, employee engagement, and physician alignment by making trust the core operating principle. A longtime faculty member of the American College of Healthcare Executives and author of 99 Lessons Learned from Disney to Improve the Patient Experience, Jake is known for practical insight, storytelling, and creating cultures that caregivers and patients remember.
This webinar is pending approval for 1.0 ARRT Category A continuing education credits.
Program Pricing & Access Options
AHRA Members
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Access: Full access to the year‑long program
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CE Credits: All included
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Cost: $0
Non‑Members – Full Program
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Access: Full access to the entire year‑long program
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CE Credits: All included
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Cost: $129
Non‑Members – Individual Sessions
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Access: Purchase sessions one at a time
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CE Credits: Earn CE credit for each session purchased
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Cost: $25 per session
*Become an AHRA member for $215 and enjoy complimentary access to this program — along with the full suite of AHRA member benefits. Join AHRA today!