Hardwiring Hospitality into Healthcare Module 5: Removing Our Verbal Graffiti – Creating a Language

When:  May 18, 2026 from 01:00 PM to 02:00 PM (ET)

Program Sponsors:

Sponsor Logo 1Sponsor Logo 2

Every word either builds trust—or erodes it.

Teams identify and eliminate verbal graffiti:

  • Jargon
  • Acronyms
  • Casual dismissive phrases
  • Unintentional tones

Learn how to replace verbal graffiti with clear, human, reassuring language that creates a shared vocabulary of trust across roles and departments.

Speaker

    • Jake Poore, President & Chief Experience Officer, Integrated Loyalty Systems

This webinar is pending CE credit approval!

Program Pricing & Access Options

AHRA Members
  • Access: Full access to the year‑long program
  • CE Credits: All included
  • Cost: $0
Non‑Members – Full Program
  • Access: Full access to the entire year‑long program
  • CE Credits: All included
  • Cost: $129
Non‑Members – Individual Sessions
  • Access: Purchase sessions one at a time
  • CE Credits: Earn CE credit for each session purchased
  • Cost: $25 per session

*Become an AHRA member for $215 and enjoy complimentary access to this program — along with the full suite of AHRA member benefits. Join AHRA today!