Monday, April 27, 2026, 1:00 PM - 2:00 PM ET | 12:00 PM - 1:00 PM CT
Program Sponsors:
Service Recovery as a Trust Accelerator
When trust is tested, the way we respond becomes a powerful driver of trust—often more important than the resolution itself. This work is designed as an ongoing process embedded in everyday practice, not another program that sits on a shelf.
In this evolving process, participants engage with a “Solving for YES” framework that gradually shifts responses from:
• Defensiveness → Empathy
• Excuses → Ownership
• Silos → Shared Accountability
Rather than a static program, this is a dynamic process of training and reinforcing behaviors that become part of our culture.
Deliverable: Evolving Radiology “If-Then” Always Plays®
As part of this ongoing process… if this happens… then we respond in this way—continuously refining and aligning with our core values.
Speaker:
This webinar is pending CE credit approval!
Cost Breakdown
| Participant Type |
Benefit |
Cost |
| AHRA Members |
Full access to the year-long program and all CE credits. |
$0 |
| Non-Members (Full Program Access) |
Access to the entire year-long program and all CE credits. |
$129 |
| Non-Members (Individual Sessions) |
Purchase sessions individually and earn CE credit per session. |
$25 per session |
| Non-Members (Join AHRA) |
Become an AHRA member and gain access to the full program, all CE credits, and additional member benefits. |
$215* |
*Become an AHRA member for $215 and enjoy complimentary access to this program — along with the full suite of AHRA member benefits. Join AHRA today!