Program Sponsors:
Silence creates anxiety. Explanation builds trust.
In the fast-paced imaging environment, patients are often left to interpret unfamiliar sights, sounds, and delays on their own—heightening stress and uncertainty. “Caring Out Loud” equips AHRA members and their teams with practical, real-time communication techniques to narrate care before, during, and after every exam. By consistently explaining what’s happening, what to expect next, and why it matters, imaging professionals can reduce fear, strengthen safety, and create a more transparent, patient-centered experience—without disrupting workflow or efficiency.
Learning Objectives:
- Use clear, real-time narration to explain each step of the imaging process before, during, and after exams.
- Apply communication techniques that reduce patient anxiety and improve understanding in high-tech environments.
- Integrate standardized “Caring Out Loud” behaviors into daily workflows to enhance consistency and patient experience.
Speaker:
Jake Poore is an internationally recognized speaker, advisor, and thought leader focused on humanizing healthcare. With more than 40 years of experience and a foundation built during nearly two decades at Disney, he helps organizations use culture, language, and leadership to build trust and loyalty. As President and Chief Experience Officer of Integrated Loyalty Systems, he partners with leading health systems worldwide to strengthen patient experience, employee engagement, and physician alignment by making trust the core operating principle. A longtime faculty member of the American College of Healthcare Executives and author of 99 Lessons Learned from Disney to Improve the Patient Experience, Jake is known for practical insight, storytelling, and creating cultures that caregivers and patients remember.
This webinar is pending CE credit approval!
Program Pricing & Access Options
AHRA Members
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Access: Full access to the year‑long program
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CE Credits: All included
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Cost: $0
Non‑Members – Full Program
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Access: Full access to the entire year‑long program
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CE Credits: All included
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Cost: $129
Non‑Members – Individual Sessions
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Access: Purchase sessions one at a time
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CE Credits: Earn CE credit for each session purchased
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Cost: $25 per session
*Become an AHRA member for $215 and enjoy complimentary access to this program — along with the full suite of AHRA member benefits. Join AHRA today!