Patient Engagement in the Post-COVID-19 World
Wednesday, September 16, 2020 at 2:00 PM - 3:00 PM EDT
Kathleen Masters, Sr. Manager of Ambulatory Analytics, Boston Medical Center
Hersh V. Goel, MD, Clinical Affairs Lead, Integrated Patient Management, Philips
With over 1 million patient visits per year, Boston Medical Center (BMC) is the largest safety-net hospital in New England. Over the past decade BMC has trialed and implemented various patient engagement technologies aimed at improving patient experience and operational workflows. During this time rapid changes in the industry have prompted BMC to change courses, remain nimble, and further refine their vision of what an efficient and sustainable patient engagement model looks like. They have moved from having disparate solutions to unifying them, from prioritizing customization to configurability and scalability. No change has been more significant than the COVID-19 pandemic, which has put their strategy to the test and accelerated the move toward virtual care delivery. In this panel discussion you will learn:
• What patient engagement is and how it fits into a holistic care delivery model
• How to enact a patient engagement strategy
• How to tailor your patient engagement strategy in the post-COVID-19 world
• How patient engagement can improve key performance indicators
Online registration is closed. Contact us to check availability.
CE Credit: 1.0 ARRT Category A, CE credit will be available (pending approval) for those completing the post-test. Please be sure to provide a valid email address when registering, as communications regarding CE credit will be made via email. Certified Radiology Administrator (CRA) credit is also available with successful completion of the post-test. Refer to your registration confirmation email for login instructions.
One free Webinar post-test is included in the registration. Each additional post-test is $15 for AHRA members and $25 for NonMembers.