Advanced Track: Wednesday, July 12
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7:00 AM - 8:30 AM
Continental Breakfast


7:15 AM - 8:15 AM
Exhibitor Symposium 
Optimizing Breast Cancer Detection, Departmental Efficiencies, and the Patient Experience
Gregg R. Cretella – National Manager, Image Quality, Fujifilm Medical Systems, U.S.A.
 
Generously sponsored by Fujifilm

Utilizing the latest advances in digital mammography and medical informatics can help to maximize financial, operational and clinical outcomes. This session will demystify some of these advances, explore new imaging and informatics tools that are now available to breast imaging facilities, and introduce technologies that facilitate patient comfort and satisfaction. Given the growing popularity of Digital Breast Tomosynthesis (DBT) and the large datasets that it produces, this session will also help attendees to evaluate the readiness of their current IT infrastructure, and make sound decisions when considering the purchase of new breast imaging technologies.

You will learn to:
• Translate the recent advances in FFDM and DBT technologies to the improvements in the early detection of breast cancer.
• Translate the recent advances in FFDM and DBT technologies to the improvements in patient comfort and satisfaction.
• Evaluate your IT infrastructure's ability to support new FFDM and DBT imaging systems.
• Articulate the benefits of FFDM and DBT advances to your existing/potential patient population.
 
Domains: AM, OM, CI
CE Credits: 1



8:30 AM - 9:30 AM
Breakout Sessions

Breast Density: Why it Matters, Inform/Insurance Laws and Educational Tools
JoAnn Pushkin, BBA - DenseBreast-info, Inc. - Deer Park, NY

Twenty seven states, encompassing nearly 70% of American women, now require women be provided some level of breast density notification after their mammograms. Breast density notification may result in new patient discussions about the implications of dense tissue. A medically sourced, educational tool, DenseBreast-info.org, has been developed to help patients and clinicians navigate that conversation. Content on state inform and insurance laws and available patient tools will be reviewed.

You will learn to:
• Recognize and address the need for patient and referring physician education on the topic of breast density
• Review/evaluate the tools on DenseBreast-info.org as educational aids to facilitate communication about breast density to both patients / health care professionals.
• Understand interpretation(s) of State specific density inform law requirements.

Domains: CI, OM
CE Credits: 1



8:30 AM - 9:30 AM
Cyber Security in the Medical Imaging Department
Henri Primo, MS - Siemens Healthcare - Chicago, IL

This session is generously sponsored by Siemens Healthcare

Imaging modalities and imaging IT systems rely on digital technology, software, and hardware, and are connected directly or indirectly to the Internet. As such they present cyber security issues. A lack of information technology security poses a significant risk to patient safety and the continuity of the imaging services. Cyber security is, however, not solely dependent on secure technology. Cyber security is an ecosystem of people, processes, and technologies. 

The danger of hacking and cyber attacks resides not only in the disclosure of ePHI but in potentially compromised patient safety. Cyber attacks can indeed interfere with the correct functioning and performance of imaging modalities while a patient is being scanned or when patient images are stored in imaging informatics applications such as PACS. Even white-hat hackers, the good guys working in the hospital’s IT department to test network vulnerabilities, could cause safety risks for a patient who is being scanned in a CT when conducting a penetration testing exercise without informing the Imaging Department well in advance.

The speaker will present a structured approach for securing this ecosystem by processes such as risk assessment and risk mitigation actions, all this based on standards like ISO-IEC 80001-1 and others.

You will learn to:
• Secure your Imaging Departments against cyber attacks
• Recognize the applicable standards and processes to implement.
• Educate Imaging Department staff on cyber security issues.

Domains: CI
CE Credits: 1



8:30 AM - 9:30 AM
Dealing with Difficult Employees
Jennifer Kirkman, BS, RT(R)(VI) - Cone Health - Greensboro, NC

This topic titled 'Dealing with Difficult Employees' takes a look at how to maximize success when coaching your employees. Providing feedback that is effective for the employee is not always instinctive. It can be hard to know at times what to say and how to deliver the message. This presentation offers nine steps for a leader providing insights to impart consistent wins and success with your team. This presentation also provides steps to assist with giving effective feedback the employee can use to enhance their behavior. While it is easy to hear about these things, it is sometimes difficult to put them into practice. To that end, the presentation has built in time to allow the audience to practice using their own current challenges. Having two peers listen and offer suggestions on the issue or the delivery is an invaluable use of our greatest resource: each other.

You will learn to:
• Identify the 9 steps to assist in dealing with difficult employees.
• Develop the 2 steps to assist in providing effective feedback to employees.
• Practice and become more comfortable with providing feedback using the camera check method.

Domains: HR, CI
CE Credits: 1



8:30 AM - 9:30 AM
LifePoint’s Quality Journey: How 76 Hospitals Standardized 3 CT Protocols in 3 Months
Olav Christianson, MS - Landauer - Glenwood, IL
Rick Philips, BS, RT(R)(MR)(CT), ARRT, CRA - LifePoint Health - Brentwood, TN

LifePoint Health, a 76-hospital system participating in the CMS Hospital Engagement Network, sought a partnership with LANDAUER’s medical physics consulting services to standardize radiation dose from CT scanners at all system hospitals without relying on a dose tracking system. 

Attendees will gain an understanding of how a well-planned and facilitated quality improvement program yielded the rapid result of standardizing 3 common adult CT protocols. In a chronological project review, attendees will understand the key process elements that included: forming a dose optimization committee; determining a data collection methodology; establishing standard protocols; and communicating throughout the health system – all strongly supported by senior leadership. 

You will learn to:
• Accept that variability exists among facilities within a system and that a focused approach can result in standardization for quality outcomes.
• Accept that making sweeping system changes is possible with facilitated project plan that emphasizes communication.
• Appreciate the value of strong senior leadership combined with a collaborative partnership among radiologists, administrators, technologists and professional medical physicists.

Domains: OM, CI
CE Credits: 1



8:30 AM - 9:30 AM
Market Attack
Raif Erim and Sheila M. Sferrella, MAS, CRA, RT(R), FAHRA - Regents Health Resources - Franklin, TN

Do you wonder how much market share you have in your area? Do you know your competition and how much they charge for the same services? Do you wish you had tools to give you this information? This session will present an actual market analysis and competitor analysis with a target index. A target index gives you information on the highest utilization rates by zip code based on your service area. We will discuss how to prioritize the information and how to use the information to develop a market attack plan and increase the volume at your organization.

You will learn to:
• Understand your position in the market or service area.
• Determine how patients and consumers view your organization vs. your competitors.
• Focus your growth strategy based on utilization and existing services.

Domains: FM, CI
CE Credits: 1



8:30 AM - 9:30 AM
Sustaining Leadership Growth and Employee Engagement Through Operational Changes
Paula Frank, MBA, MHA - Johns Hopkins Hospital - Baltimore, MD

This session is generously sponsored by Johns Hopkins Hospital

As healthcare continues to change how do we mold staff and daily operations into new vessels of success? What do you preserve and what do you give up as operations transform and staff navigates through the change and into new territories? Healthcare leaders are definitely confronted with these questions during the continuous challenge of doing more with less. This presentation gives a workable insight into the answers. It highlights the process of strategic planning and managing change. In addition, it teaches how to foster transparency and build trust with staff as continuous change is occurring around them. I will outline the process of a department’s successful transition into a new operational model to reduce overtime and keep within budget. I will also focus on staff engagement and how to recognize staff and increase their engagement throughout the change process. In conclusion, our evolving healthcare environment requires new vessels for success. It is up to leaders to create these vessels and present staff with new solutions that they can be engaged in.

You will learn to:
• Define the tools for successful strategic planning to navigate change.
• Build trust and transparency with your team.
• Keep staff engaged through operational changes.

Domains: HR, OM, CI
CE Credits: 1



8:30 AM - 9:30 AM
The State of Imaging - What You Need to Know
Jef Williams, MBA, PMP, CIIP - Paragon Consulting Partners - Sacramento, CA

Whether you are a seasoned veteran or fresh into your first leadership position, this session will inspire and challenge you to think differently about the future of medical imaging. We will discuss how policy, technology, job duties, market forces, and a changing workforce require we think differently, even creatively, in how we deliver care to our patients, value to our organizations, and inspiration to our organization. This will be interactive and fast-paced!

You will learn to:
• Identify the forces that are driving medical imaging and how to meet new demands.
• Learn how to prioritize your problem statements to make better decisions.
• Plot a roadmap to ensure your long term organizational and career success.

Domains: OM, HR, FM, AM, CI
CE Credits: 1



9:30 AM - 10:00 AM
Beverage Break


10:00 AM - 11:00 AM
Breakout Sessions

Analytics in Radiology in the Era of Value-Based Care
Woojin Kim, MD - Nuance Communications - Los Angeles, CA

This session is generously sponsored by Nuance Communications

The goals of improving population health at a lower cost and higher quality are placing increased emphasis on value-based care over volume-based approach in healthcare delivery. The field of radiology is no exception, and American College of Radiology’s Imaging 3.0™ initiative, is one example of such movements toward value-based care. With the aims of delivering better value to patients, Imaging 3.0 has outlined what it calls “imaging value chain” where each link of this chain represents a discrete number of unique value opportunity activities. Timely analysis and appropriate modification using data mining and analytics tools are critical to the effective monitoring of all components of the imaging value chain. As a result, data mining and analytics have become an integral part of imaging informatics. Effective use of analytics will allow access to right information at the right time for the right decision. The importance of analytics has grown even more with MACRA/MIPS and increasing emphasis on quality. 

This presentation will discuss the basics of data mining and analytics and their roles and benefits in radiology. Specifically, attendees will learn through real-life examples how data mining and analytics can be used to reduce length of stay, improve compliance, increase revenues, decrease errors and medico-legal risk, evaluate outcomes and quality, and optimize productivity and efficiency. We live in a world where simply providing medical imaging services is no longer sufficient. Instead, we must do so with high quality while providing value to our referring providers and, most importantly, to our patients. This presentation will show how one can leverage imaging informatics to transition from volume-based care to value-based care.
 
This presentation will be an update on the presentation given at the AHRA Annual Meeting 2016.

You will learn to:
• Define the importance and role analytics play in radiology
• Determine how analytics can be used to improve quality in the value-based care era
• Identify with real-life radiology analytics success stories

Domains: CI, OM
CE Credits: 1



10:00 AM - 11:00 AM
Ancillary Professional Recognition Program
Michelle M. Wall, MS, CRA, RT(R), FAHRA - Mercy Health - Fairfield, OH

In 2016 Mercy Health approved expansion of the current Nursing Professional Recognition Program (PRP) to include ancillary staff. After updating the five-year-old Nursing PRP and adopting for ancillary staff use the program was rolled out in the Summer 2016. The design of the Ancillary Professional Recognition Program (PRP) is to showcase staff accomplishments in relation to the organization’s Professional Practice Model. The Ancillary PRP provides an opportunity for professional development, recognition for performance, and enhanced quality of patient care. The Ancillary PRP emphasizes excellence in patient care as patient centered care is the primary goal. The PRP is a structured system to provide ancillary employees career advancement while remaining in the clinical setting, providing direct patient care.

You will learn to:
• Understand the purpose of the professional recognition program.
• Identify the eligibility requirements.
• Understand the program levels, activity requirements, and peer review process.

Domains: HR
CE Credits: 1



10:00 AM - 11:00 AM
Do You REALLY Believe? Do They?
Dennis Indiero, MHA, BSRS, CNMT - Houston Methodist Willowbrook Hospital - Tomball, TX

At the very center of just about anything great that’s ever been accomplished, there usually is one central element present: belief in an idea. People don’t successfully accomplish anything in life, whether big or small, until they first believe that they want to. Once that belief takes root, the sky’s the limit! Leading a group, no matter what type, involves not only believing in yourself and your ideas on where you want to take your team but getting your team to believe as well. In today’s fast-paced healthcare world, it’s so easy to get caught up in the “to-do list” or the seemingly never-ending barrage of meetings to attend and people to talk to that it becomes easy to forget WHY we do what we do in the first place. For some, maybe the “why” is something that never really has been established. For others, perhaps the “why” that once was a central theme has faded into the background of all the hustle and bustle of everyday life. Either way, whether you’ve been an Imaging leader for many years or are just starting out, all of us need to reassess that one key idea that we guide our leadership style around from time to time. If we don’t ask ourselves if we truly believe in the direction we want to take our team, we miss the opportunity to challenge ourselves to recommit to our own goals. If we don’t ask ourselves if our team truly believes, we miss the opportunity to assess employee buy-in and make changes as needed. One simply will not work without the other!

You will learn to:
• Bring the central themes of your leadership direction into a more clear focus.
• Periodically self-analyze to ask yourself "Do I really believe in what I'm trying to accomplish?".
• Assess your staff's engagement in order to determine if your staff truly believe in your direction.

Domains: HR, CI
CE Credits: 1



10:00 AM - 11:00 AM
Getting It Right Up Front--The Continuing Saga
Aaron Hackman, BA, RT(R)(CT) - University of Colorado Hospital - Aurora, CO

This is a continuation of the presentation given at the 2016 Annual Meeting and Exposition. Discussion will provide more details with implementing front-end processes, and a team dedicated to the authorization and medical necessity review for high-end imaging. This team allows for nearly real-time scheduling and access, with maximizing reimbursement. 

We will also further explore how medical necessity review can help prepare for imaging audits by regulatory entities that are looming on the horizon, and mitigate misunderstood denials by commercial payors. Lastly, we will review some of the successes, metrics, and outcomes realized in our hospital setting after implementing and refining this process for over a year.

You will learn to:
• Understand details of a dedicated radiology front-end authorization and medical necessity review process.
• Determine how medical necessity review can combat insidious and misunderstood denied claims.
• Understand metrics to show value of this process.

Domains: CI, FM, OM
CE Credits: 1



10:00 AM - 11:00 AM
Imaging & Social Media "What Happens in the Hospital Doesn't Always Stay in the Hospital" ** SESSION CANCELLED**
Tosca Bridges Taylor, BSRT(R)(CT)(QM) - John Muir Health - Walnut Creek, CA

Digital imaging and social media have become a global way of life. With all the privacy rules in-place to protect confidential patient information, it is essential to emphasize the importance of using social media wisely. Power point presentation demonstrates key points of using social media for growth of the radiology profession. Also discuss the positive aspects and the pitfalls of mixing social media with electronic health records. Descant HIPAA regulations and the OMNIBUS rules. Talk about violations and penalties associated with not following proper protocols.

You will learn to:
• Discuss the effects social media has had on the radiology profession, and how its presence has made imaging more visible in healthcare.
• Enlighten audience about proper methods of posting healthcare related topics without violating governmental regulations. Talk about consequences when proper protocol is violated.
• Demonstrate how to navigate the social media waters without compromising the institutions reputation or professional careers.

Domains: CI
CE Credits: 1



10:00 AM - 11:00 AM
Impact a 24-hour MRI Department Has on Hospital Operations
John McGarry, BSHA - UC San Diego Health - San Diego, CA
Angelic P. McDonald, MSRS, CRA, RT(R)(CT)(MR), FAHRA - Houston Methodist DeBakey Heart and Vascular Center - Houston, TX

The audience will hear of examples from three different hospitals of different community impacts, community tertitiary, trauma and a boutique hospital who all converted to a 24 hour night shift and the operational and financial impacts the change had on the organization. They will also learn what challenges were faced and how they were overcome in order to provide safe operations and positively impact hospital patient satisfaction.

You will learn to:
• Analyze your operations to see if a night shift MRI makes sense for your organization.
• Plan the communication strategy with your nursing and imaging staff, hospital leadership and executive teams to start a MRI night shift.
• Monitor your operations and measure if the MRI night shift is profitable to your organization.

Domains: OM, FM, CI
CE Credits: 1



10:00 AM - 11:00 AM
Mastering the Blameless Apology: Conveying Remorse Without Assigning Blame
Toby Edwards, BS, CRA, RT(R) - Winter Haven Hospital - Winter Haven, FL

Customers who have experienced service failures usually require two things from their service provider: someone to empathetically listen to them and someone to solve their problem. The blameless apology does both. Apologies come in many forms, but to someone who has endured a service failure the blameless apology is successful on many levels. The key to the blameless apology is that it delivers a sincere apology for the service failure without assigning blame for the failure. Health care environments are complex entities with many moving parts. To open up about operational difficulties or service issues, past or present, is to take the chance of further disrupting the service experience. Customers care about what matters to them not what matters to us, so a blameless apology can effectively recover the visit and lay the groundwork for future customer loyalty.

You will learn to:
• Recognize the two vital components to the blameless apology.
• Discover the power of empathetic listening.
• Define the hidden opportunities present in every service failure.

Domains: CI
CE Credits: 1



10:00 AM - 11:00 AM
Achieving Excellence 24/7 - As Measured by the Human Experience
Eric B. Lo Monaco, BS, CRA, RT(T) – Director of Diagnostic and Interventional Radiology, The Community Hospital of the Monterey Peninsula

Community Hospital of the Monterey Peninsula (CHOMP) in Monterey, Calif., with the support of our CEO Steven Packer, MD, is now incorporating instantaneous electronic feedback to improve the inpatient and outpatient experience. We've discovered that our promise to our patients-"when it comes to your health everything matters"- is more fully implemented when real-time listening and follow-up accompany our services. 

Using a free scanning app and a smart device, the scanned bar code triggers one question: "If we have exceeded your expectations or fallen short, please let us know how we can help." 

If patients respond, their message is instantly routed to a hospital management team member for immediate attention. In most cases, the patient and management team member meet face-to-face within minutes, sometimes seconds, after a concern is communicated.

You will learn to:
• Identify how to empower patients and family members.
• Give Instant rewards for team members.
• Produce actionable feedback.

Domains: TBD

CE Credits: 1


11:00 AM - 1:30 PM
Exhibit Hall Open - Lunch served 12-1:00pm


1:45 PM - 2:45 PM
Breakout Sessions

Accreditation, Licensure, Scope of Practice: Who Makes the Rules?
Cybil Nielsen, MBA, CNMT - Indiana University School of Medicine - Indianapolis, IN

The presentation explores the regulatory environment for radiologic technologists. Every state has different rules, with some having no rules at all. Several professions have different professionals societies. The ASRT encompasses all of the radiologic sciences. However, the SDMS, SMRT, and the SNMMI have significant influence in the regulatory environment as well. Credentialing agencies (ARRT, NMTCB, ARDMS) have influence in determining what technologists can do. Continued competence (as required by credentialing agencies) is explored within this presentation, as well. Accrediting agencies (ACR, The Joint Commission, IAC) all have different rules. All of these organizations contribute to what radiologic technologists can and cannot do. This presentation will explore what radiology managers need to know when it comes to scope of practice and regulatory issues for radiologic technologists. Managers will be given the tools needed to find the information needed on state regulatory issues, as well as credentialing and accreditation issues.

You will learn to:
• Compare and contrast accreditation and licensure requirements.
• Evaluate continued competency requirements from credentialing agencies.
• Identify and evaluate the scope of practice of radiologic technologists.

Domains: HR, OM
CE Credits: 1



1:45 PM - 2:45 PM
Are You Prepared for Imaging 3.0?
Greg Patrick, BA - RedRick Technologies - Mount Brydges, ON, Canada
Robert P. Junk, AIA - RAD-Planning - Kansas City, MO

This session is generously sponsored by RedRick Technologies

The ACR’s Imaging 3.0™ requires facilities to create an environment that allows radiologists to be more accessible to technologists, referring physicians, and patients, to create an integrated service environment that allows the radiologist to provide patient-centric care. This session will look at what changes might need to be made in your facility to incorporate ACR Imaging 3.0™. Gone are the days of the “hermit” radiologist, isolated in a remote read room. Today's reading room needs to be centrally located, collaborative, and the hub for Imaging 3.0™. In addition, todays Reading Rooms needs to take into account ergonomics, acoustics, lighting and environmental controls that allow radiologists to operate at their highest efficiency. This season will use a series of actual case studies to review how the ACR’s Imaging 3.0™ can be incorporated into reading room design.

The ACR’s Imaging 3.0™ is a forward looking program designed to change the environment in which radiology services are delivered. It embodies the principles of appropriateness, quality, safety, efficiency and satisfaction for the patient, referring physician and the radiologist.

You will learn to:
• Understand the economic benefits of creating improved reading room environments that support the physical, mental and efficiency of the radiologist.
• Identify how providing Reading Rooms that support Imaging 3.0 can improve overall radiology team collaboration and safety.
• Define what the ACR's Imaging 3.0™ program is and is not.

Domains: CI, AM, OM
CE Credits: 1



1:45 PM - 2:45 PM
Reducing Readmissions and Misdiagnoses through EMR Centered Image Viewing
Paul Shumway, S.B, B.E., CPSA - Novarad - American Fork, UT

Hospital readmissions and medical misdiagnoses are both big problems in healthcare today. The implementation of EMRs was supposed to help with these two problems more than it did. One of the reasons EMRs did not do more to help was that they did not include images are part of their main purpose and workflow. By utilizing a vendor neutral archive to bring images together from all departments in the hospital, including radiology, cardiology, surgery, ophthalmology, E.D., and wound care and putting them in a universal viewer in the EMR, there are three significant benefits.  First, it gives the physician the whole patient story board in pictures on a mobile device which facilitates better conversation between the physician and patient. This helps the patient follow prescribed treatment better and gives the physician more information that only the patient knows.  Second, with all the information available in a patient centric viewer, better collaboration between physicians is maintained - as opposed to each physician seeing only the images from his/her specific department.  And third is that the physician has more information with which to make a better diagnosis.  These three things all lead to less readmissions and better diagnoses.

You will learn to:
• How to use Enterprise Imaging to reduce hospital readmissions and medical misdiagnosis.
• What a universal viewer should look like and what it should do.
• Why Enterprise Imaging is worth the time and money spent to implement it. 
 
Domains: CI, FM
CE Credits: 1



1:45 PM - 2:45 PM
World Class Experience: Creating and Resetting the Culture
Sandra Michalski, MBA, RT(R) - Mercy Health - Toledo, OH
Michelle Rowe, RN - Mercy Health - Toledo, OH

What is driving the urgency and focus on creating a differentiated culture? Whether you have the opportunity to build your culture and team from the ground up, or you are challenged with changing and re-setting behaviors, it is possible to implement a plus-one customer experience. In either scenario, it is critical to build the foundation of the culture. This is achieved by learning what the customer expects. Once this vision is clear to the team, a roadmap for success is developed, and deployed. Accountabilities for the team are established, based upon the roadmap and vision. Communication and immediate feedback is critical in developing and maintaining your culture for the long-term. You and your team must continuously reassess and monitor the voice of the customer. This is crucial in order to effectively adjust the service expectations. Meeting and exceeding consumers' needs and wants creates an environment where the patients will return and share their positive experiences. Building a team that is invested and dedicated to the process will ensure clear outcomes on an on-going basis.

You will learn to:
• Build the foundation of a successful culture.
• Reset the expectations for success.
• Create a culture of horizontal accountability.

Domains: HR, CI, OM
CE Credits: 1



1:45 PM - 2:45 PM
STAFF/PATIENT DANGER? Hidden Infection Concerns Amongst Everyday Equipment
Justin McKay, BA, MS - RCS - Indianapolis, IN

This session is generously sponsored by RCS

Sweaty? Smelly? Gross? Spreading infection? Are my protective x-ray garments putting my staff and patients at risk for infection? When randomly cultured, 21 out of 25 protective x-ray garments identified as carrying staph (3 of those 21 were later confirmed as MRSA). 21 of the 25 also tested positive as carrying ringworm species! This presentation will explore the growing initiative regarding the professional cleaning/servicing of hospitals’ x-ray garments and protective wearables. Data will be presented regarding the microorganisms discovered on these surfaces and patient & staff safety initiatives will be reviewed and discussed. Cleaning & care recommendations of those companies that manufacture the garments will be reviewed. Additionally, cleaning recommendations will be reviewed from the CDC, Joint Commission, AORN and HFAP organizations. You will leave this presentation with a better understanding of the importance of these concerns.

You will learn to:
• Identify what science and data is available regarding this topic.
• Determine what evidence based practices are available to address this topic.
• Recognize how different hospitals are choosing to address this topic.

Domains: AM, OM
CE Credits: 1



1:45 PM - 2:45 PM
Take Management to the Leadership Level
Amy M. Hollis, CRA, RT(R)(M), BS Education - Monroe Clinic - Monroe, WI

How do you take your management skills to the next level? You are a new manager and are learning new skills every day. You almost know how to budget and have figured out the ACR. Or, you are a seasoned veteran who has operations and compliance in check. Either way, are you developing your staff as much as you would like to? As much as they would like you to? If not, how do you start? When are you supposed to fit this into your already busy schedule?

We all know that leadership can be challenging and time consuming. This session will discuss how fostering employee engagement and developing your staff as employees and as people provides benefit to you and your team.

By attending this session you will learn: what sets leaders apart from managers, how being present for your employees helps them rely on you less (and how this frees you up to do more), and why you have to hire the right people and make sure they remain the right fit for your department.

You will learn to:
• Differentiate between management and leadership.
• Recognize how being present for your employees puts time back into your day.
• Analyze data to create meaningful staffing and quality metrics.
• Develop and implement a huddle board.
• Recruit and retain the right employees.

Domains: HR, CI
CE Credits: 1



1:45 PM - 2:45 PM
Three Ways That Improper Documentation Can Affect Your Joint Commission Scoring and What to Do About Them
Lee Tkachuk, BA - SpeechCheck, Inc. - Yorkville, IL

This session is generously sponsored by SpeechCheck, Inc.

Every hospital is at its best when JCAHO is in the house. Sadly, in between surprise or planned Commission visits our documentation disciplines sometimes … slip.

Shoddy documentation is never a good thing, but the added pressure of decreased JCAHO scoring should be all the motivation we need to make sure our reports are top notch. This 60-minute presentation covers three ways in which improper documentation can affect JCACHO accreditation. More importantly, participants will learn how a proper documentation quality assurance program will set their hospitals apart from facilities less prepared for a Commission review. Finally, methods to obtain radiologist participation in documentation improvement will be discussed. 

If you’d like your department’s reporting procedures to move from stress to strength, this session is for you.

You will learn to:
• Identify documentation issues commonly associated with decreased JCAHO scoring.
• Implement basic documentation improvement processes to lessen the risk of decreased JCAHO scoring.
• Get radiologist buy-in to increase the quality of radiology documentation.

Domains: CI, OM
CE Credits: 1



2:45 PM - 3:15 PM
Beverage Break


3:15 PM - 5:15 PM
Closing Business Session & Keynote
How to Say Anything to Anyone: Setting Expectations for Powerful Working Relationships

Shari Harley, MA, CSP

You have a request for one of your co-workers but don’t know how to say it, so you don’t say anything. A project you worked on for six months has become a black hole. There is no information about the status. You’re frustrated, but you don’t say anything. Two employees aren’t working well together. It’s impacting the atmosphere in the office. You don’t know what to say, so you don’t say anything. Speaking up when we are frustrated is hard and, as a result, most of us don’t. Instead, either we tell other people (aka gossip) or we say nothing, and relationships become strained. You can say anything to anyone and have it be easy. You just need to lay the ground work to do so, and most of us don’t.

You will learn to:
• Build trust in all of your business relationships, making it easier to say hard things.
• Find out what the people you work with need from you, so you don’t have to guess.
• Tell others what you need, making it more likely that your needs are met.

Domains: CI, HR
CE Credits: 1


7:00 PM - 10:00 PM
SoCal Beach Party