Leading During Times of Stress

December 15th is the last live session in this timely, compelling 6-part webinar series on leadership in stress-filled times. Fortunately, all sessions so far have been recorded and will be made available to anyone who registers. Catch the last session, and then watch the other 5 segments when and wherever you want online, at your convenience. 
Presented by David J. Waldron, Chief Executive Officer, Traction Business Development, LLC

For anyone who has ever wondered how to best lead a team, even while the sands may be shifting beneath you.

Radiology staff, technologists, and radiologists are in the front line of the fight against COVID-19, providing accurate and timely diagnosis, facilitating patient treatment plans, and providing a comforting patient experience throughout these inarguably stressful times. So what's the best way to battle burnout, disengagement, and mental-emotional fatigue in the people who count on you, as you mentor and manage them?

Designed for busy radiology leaders, these six, 30-minute webinars will provide the support you need to handle the stresses and complexities of leading your team through the unprecedented challenges of maintaining motivation and engagement while fighting the Coronavirus.

You are not alone in this fight. This series was created for imaging leaders at every level, from seasoned managers with many direct reports, or new leaders with perhaps only one or 2 staff members.  We promise there is immense value here, no matter where you are in your professional journey.

Live Webinar Series: Dates and Details

All webinars will have a live Q&A with David Waldron after the presentation.

Tuesday, October 20, 2:00-2:30 PM EDT

Learning Objectives: Understand yourself as a leader, think about your style and how your staff see you, think about you and how other groups see you. Think about the image you want to display and how that will help you succeed. Understand the huge impact that genuine “empathy” brings to team members.
• The ‘imposter syndrome’; self-awareness and mindfulness; ‘branding’ and ‘brand image’
• Compassion and warmth - really caring and embracing your team
• Emotional intelligence and performance recognition

Tuesday, November 3, 2:00-2:30 PM EDT
Learning Objectives: Understand that “leading” is a 24/7 activity and that the example you set as a leader will set the culture of your team and set the level of motivation each member of your team will bring to their work and their interactions with patients.
• Intentional leadership; the ‘always’ approach to leadership – no exceptions
• The three ‘C’s – confidence, clarity and connection
• The power of ‘enthusiasm’ and ‘positive thinking’

Tuesday, November 10, 2:00-2:30 PM EDT
Learning Objectives: Building upon Part 2, attendees will learn more about staff engagement and staff experience, leading to an enhanced patient experience. We’ll also learn about strengthening engagement with the radiologists and maximizing the “matrix leadership” impact that radiologists bring.
• Staff engagement; inspiring and motivating staff to achieve superior performance
• Working with the radiologists

Tuesday, November 17, 2:00-2:30 PM EDT
Learning Objectives: How to round and coach staff to help them to grow as people and team members. In order for leaders to have enough time to achieve these goals over the long haul, learn how to delegate tasks and responsibilities effectively with the additional benefit that adding responsibilities to a team member shows trust and is a real motivator when done in the manner that will be presented.
• Rounding, coaching and mentoring with warmth and empathy
• Effective delegation
• ‘Active listening’ and effective communication skills

Tuesday, December 1, 2:00-2:30 PM EDT

Learning Objectives: First to understand that “trust” is the most important aspect that we all look for in a leader. Learn how to build trust and how to eliminate behaviors that destroy trust. Understand that asking for trust is a two-way street. Understand that body language is as critical as spoken language and that adapting behaviors in different situations is equally critical to earning the trust and belief of your team.
• Building a trusting environment in difficult times
• The importance of body language
• Situational leadership

Tuesday, December 15, 2:00-2:30 PM EDT

Learning Objectives: Understanding the simple tools that will help you with each individual member of your team. Building the bridge between the single team mission and the group of individual personalities that comprise your team. How to create individual development plans. How to anticipate the “Valley of Despair” when you need to bring about changes in behavior or performance. How to use those same concepts in service recovery.
• Developing a staff matrix; understanding why this is important
• How to close the staff performance bandwidth in your department
• Handling difficult staff situations; service recovery with difficult patients
• Effective change management and the “Valley of Despair”

Member price
MEMBER DISCOUNT FOR MULTIPLE REGISTRANTS: Take 20% off the registration fee for the third and additional registrants from the same facility/institution. This discount does not apply to multiple facilities within a health system. Each registrant must complete a registration form.
$150. Non-member price (Includes all 6 webinars, PLUS AHRA membership through 2020)
$300. Non-member price (Includes all 6 webinars, PLUS AHRA membership through 2021)
This webinar series is not available for purchase as individual sessions.

Register Online Now

Note: AHRA Rewards Points cannot be used towards this webinar.

CE Credit: .5 ARRT Category A, CE credit will be available (pending approval) for each webinar upon completing the post-test, for a total of 3.0 Credits after completing all 6 webinars and post tests. Please be sure to provide a valid email address when registering, as communications regarding CE credit will be made via email. Certified Radiology Administrator (CRA) credit is also available with successful completion of the post-tests. Refer to your registration confirmation email for login instructions.

David J. Waldron, CEO,
Traction Business Development, LLC

David Waldron, creator and presenter of this important webinar series, speaks from personal experience leading medical imaging teams, and with a real affinity for imaging professionals. A favorite presenter at AHRA Annual Meetings and events, his workshops and presentations are delivered with expertise, humor, and warmth. We really hope you can make it!

Take 20% off the registration fee for the third and additional registrants from the same facility/institution. This discount does not apply to multiple facilities within a health system. Each registrant must complete a registration form.
(includes AHRA membership through 2020)
(includes AHRA membership through 2021)

Contact Us

Did you know?
Recent national polling of the US Workforce, shows 58% of employees  are burnt out, up from 45% in the early days of the pandemic. 35% attribute this to COVID-19 circumstances, up from 25% in April. (1).

It can be disheartening to see stress indicators rising, but it shouldn't be surprising, nor should it be minimized, or ignored. Register now to learn how to help. 

(1) These findings are contained in the 2020 Eagle Hill Consulting COVID-19 Employee Burnout Survey conducted on April 8-10, 2020, and August 13-17, 2020.