Established Leaders Track: Thursday, March 26, 2020

07:00 AM – 05:00 PM: Registration Open

Established Leaders Track: Friday, March 27, 2020

07:00 AM – 05:30 PM: Registration Open
07:00 AM – 08:00 AM: Continental Breakfast with Exhibitors
08:15 AM – 08:30 AM: Welcome & Opening Remarks

08:30 AM – 09:30 AM: Eating the "Stress Elephant" One Bite at a Time
Josh Block – President, Block Imaging – Holt, MI

The usage of the word "stress" has ballooned over the last 25 years and in many ways has become a catch all for the kaleidoscope of life's challenges.  In this session, we'll look to break down the root causes and provide a framework and tools for helping leaders and teams navigate a culture that feels enduringly "stressed out."

You will learn to:
• Help identify the root causes of stress SO THAT we can be more equipped to shape our future decisions, actions and relationships.
• Leverage personal identity as a means of combatting stress.
• Help team members break down and navigate situational and chronic stress and anxiety.

Credits: 1
Domains: HR, CI

09:30 AM – 10:00 AM: Coffee Break with Exhibitors

10:00 AM – 11:00 AM: How to be a Pro Troublemaker
Stefanie Krievins, MA – Founder and Coach, Stefanie Krievins & Co. – Indianapolis, IN

Using contemporary and classic research, this presentation uncovers the unconscious reasons individuals don't change, how to expose them, and then make it more likely that whole teams will create new behaviors. It also describes why a culture and team need Pro Troublemakers: those individuals who are optimistic, curious, and growth oriented.

You will learn to:
• Be a positive deviant, not the devil's advocate.
• Identify one's own need and speed for change.
• Practice using three tools to influence change with colleagues.

Credits: 1
Domains: HR

11:15 AM – 12:15 PM: Order Matters - Implementing the Imperatives of a High Reliability Organization (HRO)
John Beall, MHA, RT(R) RDMS - Senior Clinical NCO to the Chief Medical Officer & Chief Nursing Officer, Madigan Army Medical Center – Joint Base Lewis McChord, WA

In 1999 the Institute of Medicine (IOM) released a landmark review, “To Err is Human” where it revealed statistics of an alarming death rate of 98,000 people dying each year as a result of medical errors. This rate exceeded the combined number of deaths from motor vehicle accidents, breast cancer, and AIDs to become the eight largest cause of death in the U.S. annually. Fourteen years later in 2013, Mark Chassin and Jerod Loeb (The Joint Commission) released their “High-Reliability Health Care: Getting There from Here” where they discussed that despite the “widespread efforts to improve the quality of health care” we as an industry were still having patients suffering from preventable harm.

In 2014, former Secretary of Defense (SECDEF) Chuck Hagel ordered the first enterprise review in the history of the Military Health System (MHS) covering the Army, Navy and Air Force. This review of the MHS accessed whether 1) quality of health care in the MHS meets or exceeds defined benchmarks and 2) has the MHS created a culture of safety with effective processes for ensuring safe and reliable care of beneficiaries. The final report shaped the framework for the MHS to combine the concepts of an integrated health care system with the principles of HRO. During this session the presenter will show you what the MHS has done to set it on the path to becoming an HRO and discuss what has been discovered when combing the three distinct services during this journey

You will learn to:
• Understand why it is so important that healthcare should strive to become an HRO
• Understand what are the imperatives of an HRO and how they can be introduced to your organization.
• Understand about the US Army's journey towards becoming and HRO and see how they are helping the to shape the Military Health System's approach to healthcare.

Credits: 1
Domains: OM, CI

12:15 PM – 01:15 PM: Lunch with Exhibitors Or CRA Networking Lunch

01:15 PM – 02:45 PM: Sailing through 2020 with Correct Coding & Compliance
Melody Mulaik, MSHS – President, Coding Strategies, Inc. – Powder Springs, GA

This session will include an overview of radiology-specific coding risks including new technologies, appropriate utilization of new codes introduced in 2020 and other top radiology coding and compliance concerns.  Potential audit concerns, including extenders and supervision, will also be discussed to identify potential opportunities for improvement in system operations.  Sufficient time will be designated during the session to ensure that session participants have ample opportunity to have their coding questions and/or concerns addressed.

You will learn to:
• Overview of current radiology procedure coding risks including unbundling, payor audit targets and confusing codes.
• Review procedure coding updates for 2020 as well as key areas of concern.
• Ensure attendee coding questions are addressed through an interactive Q&A portion of the session.

Credits: 1.5
Domains: FM

02:45 PM – 03:15 PM: Beverage Break with Exhibitors

03:15 PM – 04:15 PM: Take Back Your Life! Personal Productivity
Steven Crawford, MBA – Director, McGhee Productivity Solutions – Highlands Ranch, CO

This highly impactful session is designed to enable professionals to dramatically increase their productivity while creating greater balance in life. This program supports participants in creating an approach to using Microsoft Outlook to manage their constant stream of communication, tasks and projects. 
Participants will gain insights to help spark behavioral change and adoption of proven productivity principles. This session is an opportunity for leaders to create greater levels of empowerment in their role.
By the end of this dynamic program, participants will experience a sense of control through an organized, focused approach to their objectives, projects and action steps. Key issues addressed include: e-mail overwhelm, reducing interruptions and integrating personal and professional priorities.

You will learn to:
• Manage interruptions.
• Manage eMail.
• Have the weekly review.

Credits: 1
Domains: HR

04:30 PM – 05:30 PM: Mastering the Patient Experience
Eric Lo Monaco, B.S. , CRA – Director of Diagnostic and Interventional Radiology, Community Hospital of the Monterey Peninsula – Monterey, CA

In this session we will share best practices of how to master the patient experience across multiple imaging modalities and multiple locations. Over the past five years of collecting patient experience data we have developed a quick and easy tools to engage the imaging patient before, during, and after the imaging experience. This engagement has led to staff engagement, radiologist engagement and impressive patient satisfaction scores.

You will learn to:
• Empower the patient before, during, and after the appointment.
• Educate the patient prior to the appointment with video and text.
• Confirm, cancel, or reschedule appointments from a personal device.

Credits: 1
Domains: OM, CI

5:30 PM – 7:00 PM: Cocktail Reception with Exhibitors

Established Leaders Track: Saturday, March 28, 2020

07:00 AM – 02:00 PM: Registration Open
07:00 AM – 08:00 AM: Continental Breakfast with Exhibitors

08:00 AM – 09:30 AM: Cultivating Accountability
Steven Crawford, MBA – Director, McGhee Productivity Solutions – Highlands Ranch, CO

The Cultivating Accountability Program challenges attendees to take a deep look at accountability and how it affects individuals, teams and, ultimately, the organization. Participants will actively engage in accountability conversations, learn the destructive nature of blame and the power of taking ownership for results. Conversations and exercises build experience in the team and begin to create a more distinct understanding of accountability.

You will learn to:
• Explore accountability in three parts.
• Utilize accountability tactics, and what hinders it.
• Take responsibility to achieve accountability.

Credits: 1.5
Domains: HR, OM

09:45 AM – 10:45 AM: Millennial Leadership: Successfully Transitioning from Frontline Staff into a Leadership Role
Andrea Oeding, MHA, RT(R) RDMS - Director of Radiology, Memorial Hospital and Healthcare Center – Jasper, IN

This dynamic topic will revolve around how millennials are now entering leadership roles and the unique strengths and challenges that involves. This presentation is excellent for those wanting to move into a leadership role, but unsure how to get there. Tried and true methods of successfully transitioning from a front-line staff role into a leadership position will be discussed. The presenter will share stories of her own lessons learned as a Director in her 20’s as well as research-based methods to improve and refresh your leadership style. Millennials are bringing a whole new mindset to leadership and this session will leave attendees with fresh ideas on how to revamp their leadership style, whether new to their role or a more experienced leader.

You will learn to:
• Understand how to move from a frontline staff role into leadership.
• Recognize what differentiates millennials as leaders and acknowledge the strengths and challenges of millennial leadership.
• Learn ways for new or experienced leaders to refresh their leadership style.

Credits: 1
Domains: HR, OM

11:00 AM – 12:30 PM: AHRA Regulatory Affairs Update
Nathan Baugh, BA – Associate, Capitol Associates – Alexandria, VA

The AHRA Regulatory Affairs Update will cover the latest information regarding new and forthcoming imaging regulations. Topics will include Appropriate Use Criteria/Clinical Decision Support, Site-Neutral Payment Policies, price-transparency rules, among others.

You will learn to:
• Understand the Appropriate Use Criteria timeline and next steps for your imaging department.
• Understand site-neutral policies and the implications for HOPDs.
• Discuss the full suite of new regulations that will apply to their imaging department beginning in 2020.

Credits: 1.5
Domains: FM, CI, OM

12:30 PM – 01:30 PM: Lunch with Exhibitors

01:30 PM – 02:30 PM: Journey to Baldrige: Continuous Performance Improvement
Mike Janis, MBA, RT(R)(CT)(N)CNMT – Executive Director of Outpatient and Ancillary Services, HSHS St. Anthony's Memorial Hospital – Effingham, IL

The need to improve your organization’s performance has never been greater: customers expect more, good employees are hard to find, you have to do more with less, and competition is intensifying. Most find themselves asking:
 "Where do you start?"
 "How do you know which processes need the most attention?"
 "how do you achieve – and sustain – high performance over time?"
The presentation I envision provides the detail and examples of processes improved at HSHS St. Anthony's and how we elevated as an organization and specifically in the radiology department. Key items of discussion will include "SBAR" process (Situation – Barrier – Assessment – Recommendation), I Promise Room created for daily safety huddle (Entire hospital sends representative for improved cascading communication), Online Registration and elimination of waiting rooms. 
The overall goal is to share our journey to processes improvement and a goal of zero harm to the organization. We started with ILPex (Illinois Performance Improvement) 3 years ago and received the bronze award 2x – commitment to excellence and this year were awarded the silver award – progress to excellence.

You will learn to:
• How to develop a plan for the department and/or organization.
• Establishing the process improvement tools and templates to establish consistency.
• Examples of completed projects and projects in process.

Credits: 1
Domains: OM, CI

02:30 PM – 03:00 PM: Beverage Break

03:00 PM – 04:00 PM: The Culture of Lean Leadership, Creating Opportunities and Lessons We Learned
Alpana Patel Camilli, RT, (CT), CRT, AS – Manager, Diagnostic Radiology, UCSF Health – San Francisco, CA
David Poon, RT, CRT, BS – Radiology Supervisor, UCSF Health – San Francisco, CA

Organization development takes time, patience and the mindset to bring about cultural shifts in thinking within the leadership team and also within each individual team member. Practicing Lean Leadership provides an abundance of benefits to an organization resulting in maximizing the value we deliver to our patients while bolstering shared leadership within our teams. Shared leadership fosters employee engagement and boosts morale.
As managers become more engaged with their teams through the distribution of duties and follow up, reporting staff are encouraged to become engaged and motivated to continuously improve as their achievements are recognized and ideas implemented. 
Managers will be required to coach and recognize specific talents within individual team members to learn the drivers of staff engagement.With a concentrated approach, managers can create an environment of positive continuous improvement and the value this mindframe brings to our patients, peers, and the various other departments that work directly with Radiology.
The mindset of Lean leadership decreases costs of an organization by continuously thinking in terms ofreducing waste and improving processes. Organizations will also see the benefit of having long life career employees, as this mindset increases employee retention. When we inspire and encourage our teams to think in this mindset we establish a base for success for our teams and the organization.
In this presentation we will discuss various examples of the Lean Management mindset, experiments implemented and the resulting lessons learned as we attempt to shift the department culture to lean into positive continuous improvement.

You will learn to:
• The methodology and mindset of Lean Leadership.
• Techniques to optimize staff engagement and how to get your team to think in terms of continuous improvement and therefore create the ultimate patient experience.
• Demonstrate how the two guiding tenants of continuous improvement and demonstrating respect can reduce overall waste for the imaging department.

Credits: 1
Domains: AM, FM, OM

04:15 PM – 05:15 PM: I Feel Like I’ve Been Run Over by a Truck
Katharine McKenna, – Best Selling Author, Motivational Speaker, – Brooklyn, NY

Have you ever had a moment where your entire world is turned upside down? Where you feel like your life has been smashed into a million pieces, and you are unsure of how you will ever put those pieces back together again? For me, that moment was when my body was run over by an 18 wheel truck about 11 years ago. This one event changed my life forever, and the experiences I had with medical professionals during, and after that moment, impacted the way I saw the world. 

Patient care is a growing concern for many hospital systems around the world, but many struggle to find the voice of the patient due to limited availability of skilled patient speakers.In my talk, I draw from my own positive and negative experiences in the hospital system, and walk through what a huge impact the communications choices of my providers had on me and my healing.

During my talk, I will walk the audience through how the way that care providers interact with their patients has deep and lasting effects. I explain through personal examples that the relationships they build with their patients can change the way patients see their challenges, how they feel about their caretakers, and how they feel about the hospital itself.

You will learn to:
• Describe how patients adjust to being a sick or injured person – what that adjustment is like and what might help or hinder that adjustment.
• Explain the importance of communication between medical professionals and their patients as they are healing. How what you say and do impacts patient's healing process.
• Discuss resilience in patients, and also in everyone as medical professionals.

Credits: 1
Domains: CI, HR

Certified Radiology Administrator (CRA) Domains:

The following are used to denote specific domains (subject areas) addressed by the CRA credential.

AM = Asset Management
CI = Communications/Information Management
FM = Fiscal Management
HR = Human Resources
OM = Operations Management