Established Leaders Track
Well suited to experienced imaging professionals who want to enhance their leadership skills and gain strategies for engaging staff in today's rapidly changing healthcare landscape. Please note, schedule is subject to change.
Established Leaders Track: Saturday, February 25, 2023
7:00 AM – 5:30 PM: Registration Open
7:00 AM – 8:00 AM: Breakfast with Exhibitors
8:15 AM – 8:30 AM: Welcome & Opening Remarks
8:30 AM – 9:30 AM: Opening Keynote: The Neuroscience of Leadership: Building a Culture of Trust
Genein Letford
CEO at CAFFE Strategies, LLC
The science is clear. Trust is the new driver of productivity. Getting your message across, lowering fears (both rational and irrational), and pulling out the best of your team members requires strong leadership. Scientists have identified the brain mechanisms that support our ability to connect and communicate with others and reveals how we can activate and strengthen them. Learn how to develop team chemistry and trust by building team identity through shared goals, values and an increase of oxytocin.
You will learn to:
• Upon completion, participant will be able to identify their internal sensations (interception) in order to modify the messages they are communicating to team members.
• Upon completion, participant will be able to implement strategies that increase team synchronization and trust.
• Upon completion, participant will be able to track trust building activities and learn how to receive and process the feedback to continue building trust.
CE Credit: 1.0
CRA Domains: CI, HR
10:00 AM – 11:00 AM: Enhanced Care Coordination Drives Increased CT Asset Utilization
Todd Minnigh, BS
VP XMS Business at Leidos
Asset utilization in any business is often correlated with longer hours, and a full schedule. In medical imaging there is a variable which is beyond our control, the patient. No-shows up and lack of preparation is often a cause of unutilized capacity.
A Leidos QTC studied the effect of high-contact care coordination on the utilization of CT. Based on a hypothesis that patient no-shows and last-minute cancellations were the result of the communication approach, the team designed a solution based on six-sigma process improvement and learnings from millions of VBA disability benefits examinations. Baseline KPI’s for missed opportunities (no-shows+ last-minute cancellations) along with time to schedule and total cancellations were generated. These initial findings were then compared with results after the implementation of the care coordination changes. The changes include multiple repeat attempts to schedule initially, follow-ups by phone, longer call-back hours, email, text, and autodialed computer telephone reminders, additionally verification of needed lab work completion and premedication preparation.
We hope to make results of this study will be available in mid-2023 so these can be shared at the time of presentation. Expected outcomes will show measurable reduction in lost opportunities that yield improved schedule flexibility and increased total average scans per day. Reasons for missed opportunities will be measured and shared.
You will learn to:
• Identify key reasons patient examinations are canceled last-minute and identify tools shown to mitigate these causes
• Understand the key differences between scheduling and radiology care coordination in patient planning
• Calculate the financial benefit of reducing no-shows and same day cancellations in modalities with full schedules
CE Credit: 1.0
CRA Domains: OM
11:15 AM – 12:15 PM: Trauma-Informed Resilient Leader
Brian Fox, FACHE, MBA, CRA, RT(R)(MR)
Executive Director, Radiology and Patient Transport at Barnes Jewish Hospital
During the past two years, we have seen an increase of trauma based events. Our patients, teams and leaders in Radiology have experienced trauma with COVID, Supply Chain constraints, staffing shortages and workplace violence. In this session we will focus on what is trauma, three E's of trauma and the six guiding principles to a trauma-informed leadership approach.
We will discuss adverse childhood experiences gain understanding on stressors and outcomes with adult health and well-being. Attendees will learn about vicarious trauma, impacts of trauma. and strategies to support themselves and teams they lead.
You will learn to:
• Upon completion, the participant will learn: -what is trauma and understanding trauma -list the three E's of trauma -Identify the six guiding principles to a trauma-informed leadership approach.
• Upon completion, participant will describe adverse childhood experiences and how these stressors impact outcomes with adult health and well being. You will learn vicarious trauma definition impacting Radiology care teams.
• You will learn resiliency techniques for self care and supporting teams in a trauma informed leadership framework.
CE Credit: 1.0
CRA Domains: HR, CI
12:15 PM – 1:15 PM: Lunch with Exhibitors
1:15 PM – 2:45 PM: Mentorship for Elevating Employee Satisfaction that Creates Valuable Patient Experiences
Christopher Salem,
CEO - Business Advisor at CRS Group Holdings, LLC
Mentorship is the influence, guidance, or direction given by someone not just from a title or experience. It primarily comes from their commitment to their process and the care unit overall to inspire others to be their best in their role and duties. They are leaders by example who understand the process to create healthier and more productive work environments through their action. They inspire other team members in their care unit to be responsible and accountable for their own tasks so they can come together and form an interdependent business environment. Teams fully engaged lead to higher employee satisfaction and impact patients to have more valuable experiences.
Come learn to apply the methodology of how mentorship to be an effective leader by example can create an interdependent culture that leads to higher satisfaction levels with your team’s role and duties. Then, how this reflects outward with a synergistic effort to create more valuable experiences for your patients through effective communication and level of care.
You will learn to:
• Attendees will know how to use the principles of mentorship and the positive impact on others that leads to a higher level of employee performance and satisfaction
• Attendees will learn how to use effective communication and active listening as mentors to forge stronger team engagement while creating better care experiences for patients.
• Attendees will know how leading by empowers your team to better own their role and duties for improved performance, satisfaction with their role, and impact on patient experiences
CE Credit: 1.5
CRA Domains: HR, CI
3:15 PM – 4:15 PM: E/M for Radiology: Don’t Miss Out
Melody Mulaik, MSHS, CRA, RCC, RCC-IR
President at Revenue Cycle Coding Strategies LLC
This session will give radiology stakeholders the information they need to submit accurate claims for E/M services performed by radiologists in 2023. All of the relevant E/M procedure codes will be reviewed to ensure correct application of new and revised guidelines for inpatient services as well as the previous updated outpatient services. Not every interaction between a radiologist and a patient qualifies as a billable evaluation and management (E/M) service. However, if you are not billing for any E/M services, you may be leaving money on the table. This session will help you determine whether an encounter is billable or whether it is included in other services the radiologist performed. Real-life examples of billable radiology E/M services will be reviewed to reinforce key principles.
You will learn to:
• Review guidelines to define differences between medical decision making and time-based for both inpatient and outpatient office visits
• Review physician global periods to determine when patient visits may be billed and the associated documentation guidelines
• Discuss telehealth visits and when they might apply to radiology services
CE Credit: 1.0
CRA Domains: FM
4:30 PM – 5:30 PM: Using Patient Feedback as a Catalyst for Change
Jennifer Davenport, MSM, RTR
Process Improvement Manager at Massachusetts General Hospital
In healthcare, we are always balancing how to maintain efficiency, operate at the highest level of throughput, and maintain safety among our patients and staff. With all of this to focus on, it is possible to lose sight of the fundamental voice of the patient. The importance of patient feedback is often underestimated. Largely dependent on the timeliness of the feedback, it can be one of the most effective ways to increase quality and safety of the care we provide while at the same time improving the patient experience. The patient feedback that we receive from the weekly patient surveys has been a way for us to take a closer look at the operational challenges we face and make much needed changes. It has been the catalyst for change in the operational areas. Change as we know can be met with resistance. The changes and improvements that have been suggested, those derived by the patient’s perspective have been met with much less resistance and therefore have been easier to implement.
You will learn to:
• Identify the benefits of patient feedback as a driver for process improvement.
• Understand the elements of an effective “Patient Feedback Focused Improvement program”
• Discuss workflow enhancements to increase quality, safety, and the patient experience.
CE Credit: 1.0
CRA Domains: OM, CI
5:30 PM – 7:00 PM: Cocktail Reception in Exhibit Hall
Established Leaders Track: Sunday, February 26, 2023
7:00 AM – 2:00 PM: Registration Open
7:00 AM – 8:00 AM: Breakfast with Exhibitors
8:00 AM – 9:30 AM: Dehumanizing Safety
Nicole Dhanraj, Phd, SHRM-SCP, GPHR, CPPS, CSSB, PMP, CRA, R.T, (R)(CT)(MR)
CEO at South Texas Associates of Radiology
For most organizations, the car ride to the healthcare facility is safer than being in the healthcare facility. How appalling is this! Though we have been discussing reducing preventable safety incidents as an industry for decades, we struggle to get to or near zero preventable harm. Why is this? One can argue that we continue to stress our staff, offering more initiatives, policies, procedures, and a lot more other things for the team to do to ensure safer practices. This presentation will explore how safety has improved significantly in other industries, but healthcare, especially radiology, has been left in the dust. This session would offer insights into why we continue to struggle with safety events and provide insights into human factor engineering as a strategy to get closer to zero harm for our patients and staff. At the end of this session, participants will be challenged to rethink their safety initiatives and consider dehumanizing patient safety to support more significant improvements within radiology departments.
You will learn to:
• Differentiate safety improvements in healthcare compared to other industries
• Explain reasons why healthcare organizations continue to experience significant preventable safety events
• Discuss strategies of dehumanizing safety using human factor engineering for improved patient safety outcomes
CE Credit: 1.5
CRA Domains: OM
9:55 AM – 10:55 AM: Emotional Intelligence a Guide for Extraordinary Imaging Leaders
Christopher Salem, Award Winning Author - Adjunct Faculty Member
CEO - Business Advisor at CRS Group Holdings, LLC
Mentorship is the influence, guidance, or direction given by someone not just from a title or experience. It primarily comes from their commitment to their process and the care unit overall to inspire others to be their best in their role and duties. They are leaders by example who understand the process to create healthier and more productive work environments through their action. They inspire other team members in their care unit to be responsible and accountable for their own tasks so they can come together and form an interdependent business environment. Teams fully engaged lead to higher employee satisfaction and impact patients to have more valuable experiences.
Come learn to apply the methodology of how mentorship to be an effective leader by example can create an interdependent culture that leads to higher satisfaction levels with your team’s role and duties. Then, how this reflects outward with a synergistic effort to create more valuable experiences for your patients through effective communication and level of care.
You will learn to:
• Attendees will know how to use the principles of mentorship and the positive impact on others that leads to a higher level of employee performance and satisfaction
• Attendees will learn how to use effective communication and active listening as mentors to forge stronger team engagement while creating better care experiences for patients.
• Attendees will know how leading by empowers your team to better own their role and duties for improved performance, satisfaction with their role, and impact on patient experiences
CE Credit: 1.0
CRA Domains: HR, CI
11:00 AM – 12:30 PM: Creative Reflective Leadership: Improve Self-Awareness & Authenticity
Genein Letford, M.Ed
CEO at CAFFE Strategies, LLC
Emotions lead -> creativity follows. Having a strong emotional foundation and understanding the neuroscience behind how emotions work is an important aspect of emotional intelligence. Leaders will increase their emotional granularity (how to identify their emotions) and how to use these identifications for Intercultural Creativity® and leadership. This workshop, which includes self-awareness, value exploration, vulnerability and empathy development, uses interactive and reflection exercises for deep transformational learning.
You will learn to:
• Upon completion, attendees will be able to better identify their internal emotions and the emotions of others.
• Upon completion, attendees will be able to create action plans and responses for an array of emotions in various situations.
• Upon completion, attendees will be able to utilize their emotional intelligence to increase creative production within themselves and their team members.
CE Credit: 1.5
CRA Domains: TBA
12:30 PM – 1:30 PM: Lunch with Exhibitors
1:30 PM – 2:30 PM: Staffing, Training, and Equipment: Cutting Costs but Gaining Big Returns
Nathan Smith, ARRT RT(R)(MR)
CEO and President at Imaging Diversified, LLC
Over the years, radiology has experienced significant operational cuts. The pandemic squeezed budgets more than ever before. Since then, leaders have been forced to cut costs, causing worry about the negative impact on operations. This session will provide participants with creative strategies focusing on staffing, equipment, and training without the fear of wondering, will this strategy work. At the end of this session, participants can implement several cost savings strategies without negatively impacting safety, capital, training, and patient and staff experience, but instead gaining big returns.
You will learn to:
• Describe the financial constraints imaging leaders are faced with in their operations
• Evaluate their costs related to staffing, training and equipment
• Apply creative cost-saving strategies to gain big returns
CE Credit: 1.0
CRA Domains: FM
2:40 PM – 3:40 PM: Using Humor to Enhance Your Leadership Skills
David Jacobson, MSW, LCSW, CHP
President at Humor Horizons
Humor has been related to a number of positive effects when used by leaders: improved morale among workers, enhanced group cohesiveness, increased employee engagement, higher retention rates and even a positive impact on larger organizational outcomes. This presentation addresses how humor can be used to enhance leadership effectiveness with an emphasis on improved communication and team building. Guidelines for use of humor will be discussed to ensure humor does not get out of hand at work emphasizing the importance of appropriate humor and educating staff on the dangers of using inappropriate humor. The presenter will show his own performance outcomes of his strategies and techniques that resulted in his department receiving the highest rankings and scores from accreditation organizations including The Joint Commission. In addition to being a “Top 10” leader in his healthcare organization. Outstanding revenue saving outcome measures will also be shared.
You will learn to:
• Upon completion, participant will be able to describe ways humor can be used to improve communication and the work culture as a whole
• Upon completion, participant will be able to describe and practice humor techniques for team building, employee retention and employee engagement
• Upon completion, participant will be able to recognize and distinguish the differences between appropriate and inappropriate humor as well as role model and teach these differences to their staff.
CE Credit: 1.0
CRA Domains: CI, HR
3:50 PM – 5:00 PM: Closing Keynote: Superpower to Success: How to Unlock Your Leadership Potential
Adam Mendler
CEO at Thirty Minute Mentors
Every leader and emerging leader aspires to reach their potential in order to be as effective as possible in the workplace; to live a happy, successful, and fulfilled life; and to make a positive impact on others. But how can you become your best self without understanding the process of how to become your best self? And how can you best lead and motivate others without understanding the strategies employed by the most successful leaders? After interviewing more than 500 of America’s top leaders - from Fortune 500 CEOs to founders of household name companies to four-star generals and admirals - what was once only understood by a few has now been codified. The solution lies not in focusing on your skills, but in harnessing your superpower. But what is a leadership superpower? And how do you discover and activate it?
After this session, attendees will have a better understanding of what makes them unique and how they can apply their distinguishing leadership superpower in leading their own lives and in leading others.
You will learn to:
• Understand and unlock your leadership superpower
• Learn the most misunderstood but integral principles essential to effective leadership
• Understand how to excel in not only one vocation, but in multiple roles, jobs, and careers
CE Credit: 1.0
CRA Domains: HR
Certified Radiology Administrator (CRA) Domains:
The following are used to denote specific domains (subject areas) addressed by the
CRA credential.
AM = Asset Management
CI = Communications/Information Management
FM = Fiscal Management
HR = Human Resources
OM = Operations Management