DAY 1 - Thursday, March 24, 2022


11:00 AM - 11:30 AM ET
Coffee & Networking
Kick start your day and CLIMB Online with a coffee networking event that is sure to excite. Enjoy your favorite morning beverage and relax for an impressive, artistic coffee presentation. Then turn on your microphone to connect with other medical imaging professionals.

11:40 AM - 12:50 PM ET     
Welcome Remarks / The Secret to Creating an Extraordinary Experience with Your Patients
Christopher Salem, Award Winning Author
The difference between a great to an extraordinary patient experience is the ability to relate and understand your patients as a trusted source based on similar core values. The truth to creating an extraordinary experience and enhancing a sustainable platform for higher retention of members comes down to not "what you do" but "why you do what you do" from core values. It's what is compelling and what is most important to them and not just the treatment recommendation itself.. People relate to others based upon similar values. They are more likely to be engaged doing their part to have an extraordinary experience through the physician and staff’s example of leadership. This exemplifies the role of a Trusted Source in your space and leads to a more sustainable connection with your patients. Come learn the process to create a WOW experience, how to communicate and connect effectively, and better ways to be more compelling to patients for higher engagement and retention.

01:30 PM - 02:30 PM ET
Developing a System-Wide, Multi-Year Imaging Capital Plan
Jason Newmark, BA, MHA, CRA, FAHRA Peter St. John, BS
One of the best parts about a career in imaging is having the opportunity to work with ever changing and improving technology. Faster scans, reduced radiation, new sources of energy, enhanced image quality, more patient comfort, and more efficient workflows for staff. All combined to provide the diagnostic backbone to support and enhance the overall care continuum/coordination of patient care for our referrers and patients.  
02:45 PM - 03:45 PM ET
Brilliantly Resilient: Reset, Rise, Reveal Your Brilliance after Life's Sucker Punches!

Mary Fran Bontempo
Kristin Smedley
A global pandemic brings massive changes to almost every aspect of life, causing a devastating mental health crisis. Since 2019, America has seen a 93% increase in anxiety screenings and a 62% increase in depression screenings, according to Mental Health America (mhanational.org). Never has Resilience been so essential to human survival and success. But Resilience is only part of the story. Within each person lives not only inherent Resilience, but unique Brilliance—the gift we are meant to share with the world. Brilliantly Resilient, presented by Resilience experts Kristin Smedley and Mary Fran Bontempo, will teach you how to come through crisis Brilliant, not broken, creating a more productive, empowered, and successful mindset for both individuals and groups.

In this Brilliantly Resilient program, Kristin and Mary Fran examine values, perspective, "control-ables," and transferrable skills, providing key concepts, tools, and strategies to effectively take action in challenges and crisis, helping audiences overcome anxiety, action-avoidance, distraction, mental fatigue, overwhelm and frustration.


DAY 2 - Thursday, March 31, 2022


01:00 PM - 02:00 PM ET     
Cultivating Accountability
Steven Crawford, MBA
This workshop takes you through an interactive workshop to understand accountability and how you can move from blame to solutions. The result is renewed commitment toward creating and owning own results.

02:15 PM - 03:15 PM ET     
Reducing Risk Through Employee Engagement
Barry Nielsen, MBA, CRA
Enjoy a 60-minute session describing a practical approach to reducing areas of risk using techniques dedicated towards improving physician and employee engagement. This topic addresses some of the common problems facing radiologists today causing various areas of risk, stress, and lost business opportunities. As organizations continue searching for ways to add value, this session will explore ideas, communication techniques, and culture changes proven to increase value while reducing risk to the radiologist in areas of patient outcomes, growth, finance, process, and important relationships.
 

03:30 PM - 04:30 PM ET
L.E.A.D. the Way to Service Recovery
Danielle Henricksen, BSRT(R), CRA, MBA
Bryan Health is in the middle of a Service Recovery revamp. Using the LEAD acronym; Listen, Empathize, Apologize, and Deliver, we are setting out to educate all Bryan Health employees on the importance of Service Recovery. Even in a top performing hospital or clinic, there will be conflict in an organization and there will be upset patients for a variety of reasons. A good Service Recovery Program will provide training, education and tools to the front line staff to solve the problem before it becomes an issue. This presentation will walk through the steps we took at Bryan Health to create the pilot program for Service Recovery followed by a roll-out organization wide. We will cover the education and training materials used to share the message. The tactics that were implemented at our multi-site hospital system can be adopted, and transformed to be used at any facility. The presentation will also cover the Service Recovery Action Kits. This is a kit comprised of meal coupons, beverage coupons, and gas cards that frontline staff have access to use in any situation they see fit. I will share data and Real-Time patient feedback we receive. Also presented will be research around Service Recovery and best practices.

04:30 PM - 05:30 PM ET
Happy Hour & Networking
This isn't your normal zoom networking event. It's an "edu-tainment" style experience where you'll master mixology & take-on trivia. So get ready to think, drink, connect, laugh and learn.

All times listed are Eastern Time Zone.
Educational sessions will be live, and also available on-demand post-event.

Registration Options:


Individual Registration
Members: $20.00 | Non-Members: $60.00
Register Online Now!

Group Registration
Register your group and save! Click here to request a custom invoice to register your entire team. Receive 20% off for three or more registrations from one organization.

Questions? Contact Us