Jake Poore to Serve as Keynote Speaker for AHRA’s 2017 Virtual Fall Conference
Jake’s Presentation Will Focus On The Art and Science
of Patient Experiences
Sudbury, MA — AHRA: The Association for Medical Imaging
Management is pleased to announced that Jake Poore will serve as the keynote
speaker for the 2017 Virtual Fall Conference which will be
presented October 27 to November 10.
Unlike typical keynote speakers, Jake Poore spends
most of his time in the trenches of healthcare, working side by side clinical
and non-clinical care team members along every step of the patient
experience.
“As a patient navigates healthcare, their impressions are
formed by looking through all four lenses of their experience: the process, the
people, the physical environment, and the actual product they came in for,”
said Poore. “As healthcare providers, we need to see through the patient’s eyes
to identify areas of improvement and to remove visual intrusions that can be
eroding their trust in us.”
Jake’s keynote, “Making Lasting Images - The Art and Science
of Patient Experiences,” will help participants gain awareness of all four
lenses of the patient experience and discover best practices and lessons
learned from imaging departments across the country, which they can take back
and apply to their practice.
Since 2001, Jake and his team of experts have been sharing
the organizational blueprints needed to build world class patient experiences
by helping them design and execute patient-driven cultural blueprints, define
the companies’ patient experience strategy and map out and operationalize the
ideal patient and employee experience.
“We’re thrilled to welcome Jake back as our Fall keynote
speaker after his inspiring AHRA 2017 presentation on the leadership’s role in
sustaining exceptional patient experiences,” said Terry L. Bucknall, 2017 Fall
Conference Design Team Chair. “His perspective from the patient side of the
equation will be extremely valuable for our members and other virtual
conference attendees.”
With restricted budgets and more challenges on the horizon,
the 2017 Virtual Fall Conference provides medical imaging professionals
affordable access to world class educational programming. Attendees can expect
live presentations, the ability to interact with speakers and attendees, and of
course, CE credit.
Conference details are available at: www.ahra.org/FallConference
About AHRA: The Association for Medical Imaging
Management
AHRA is the professional organization representing
management at all levels of hospital imaging departments, freestanding imaging
centers, and group practices. Founded in 1973, AHRA’s 5000+ members reach
across the country and around the world. AHRA offers a complete slate of
professional development programs, including a comprehensive selection of
educational conferences and seminars, networking opportunities, award winning
publications, and the Certified Radiology Administrator (CRA) credential. More
details about AHRA are available at www.ahra.org
About Jake Poore
As Founder and President of Integrated Loyalty Systems
(ILS), Jake Poore knows what it takes to create and maintain a world-class
service organization. He should ... he spent nearly two decades at the Walt
Disney World Company in Florida helping to recruit, hire, train and align their
65,000 employees toward one end in mind: creating memorable experiences for
individuals, not transactions for the masses. In 1996, Jake helped launch the
Disney Institute, the external training arm of Disney, which sold its business
secrets to the world. More than 80 percent of the people who attended the
Institute were from healthcare...and Jake’s passion for helping to improve
healthcare began.
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AHRA Media Contact:
Brittany Ruggiero
bruggiero@ahra.org
978-443-7591 x225